Privacy Policy

1. Introduction

Vested Property Care ("VPC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. This policy applies to all users of our website, customer portal, vendor portal, and services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide

• Account information: name, email address, phone number, and password when you create a customer or vendor account
• Property information: property address, type, and details you provide for service coordination
• Consultation requests: name, email, phone, property type, and message content submitted through our contact form
• Vendor applications: company name, contact name, email, phone, service type, license number, and service descriptions
• Payment information: payment details processed through Stripe (we do not store full credit card numbers)
• Service records: information related to services coordinated through VPC, including vendor reports, photos, and notes
• Communications: messages, emails, and other communications you send to us

Information Collected Automatically

• Usage data: pages visited, features used, and actions taken within our website and portals
• Device information: browser type, operating system, and device identifiers
• Log data: IP address, access times, and referring URLs
• Cookies: session cookies for authentication and preferences (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To coordinate home services between you and independent Vendors
• To maintain your Vested Home Record with service history and documentation
• To process payments and manage your subscription and Vested Service Credits
• To communicate with you about services, appointments, and account updates
• To verify Vendor credentials through our Vested Verified process
• To respond to consultation requests and vendor applications
• To improve our services, website, and user experience
• To comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Vendors: We share relevant property and service information with Vendors assigned to your service requests, limited to what is necessary to perform the coordinated service.
• With payment processors: Payment information is shared with Stripe to process transactions. Stripe's privacy policy governs their handling of your payment data.
• For legal compliance: We may disclose information when required by law, court order, or government regulation, or to protect our rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Vested Home Record data is retained for the duration of your account and for a reasonable period afterward to support any ongoing service documentation needs. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential cookies: Required for authentication and core functionality of the customer and vendor portals
• Analytics cookies: Used to understand how visitors interact with our website and to improve our services

You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of our portals.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your Vested Home Record data in a portable format
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Services

Our website and services may contain links to or integrations with third-party services, including Stripe for payment processing and authentication providers. These third parties have their own privacy policies, and we encourage you to review them. VPC is not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Florida-Specific Disclosures

As a Florida-based business, we comply with applicable Florida privacy laws. Florida residents may have additional rights under Florida law, including the right to know what personal information is collected and shared. For questions about your rights under Florida law, please contact us at the address below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the website or via email to registered users. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at: